At Chapchap Couriers Ltd., we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services or visit our website.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our services, you consent to the practices described in this policy.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Company Name: Chapchap Couriers Ltd.

Registered Address: 17 Dawes Moor Close, Slough, SL2 5RN, United Kingdom

Company Number: [Your Company Number]

ICO Registration: [Your ICO Registration Number]

Email: privacy@chapchapcouriers.uk

Phone: +44 7562 602027

We may collect, use, store and transfer different kinds of personal data about you. We have grouped these together as follows:

Identity Data:

• First name, last name
• Title or position
• Company name (for business accounts)
• Signature (for proof of delivery)

Contact Data:

• Billing address
• Delivery address
• Email address
• Phone number (mobile and/or landline)

Financial Data:

• Bank account details (for business accounts)
• Payment card information (processed securely by our payment providers)
• Transaction history

Technical Data:

• Internet Protocol (IP) address
• Browser type and version
• Time zone setting and location
• Browser plug-in types and versions
• Operating system and platform
• Device information

Usage Data:

• Information about how you use our website and services
• Delivery tracking history
• Customer support interactions

Special Categories of Data:

We do NOT collect any Special Categories of Personal Data (details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data).

We use different methods to collect data from and about you including:

Direct Interactions:

• When you request a quote or schedule a pickup
• When you create a business account
• When you contact us by phone, email, or WhatsApp
• When you complete forms on our website
• When you provide feedback or make complaints

Automated Technologies:

• Through cookies and similar technologies when you visit our website
• Through our tracking system when you check shipment status

Third Parties:

• Payment processors (for transaction data)
• Delivery partners (for delivery confirmation)
• Analytics providers (Google Analytics)

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:

We use your personal data for the following purposes:

We may share your personal data with the following categories of recipients:

• Delivery Partners: Subcontractors who assist in completing deliveries (only necessary information shared).
• Payment Processors: Secure third-party payment providers (Stripe, PayPal, etc.).
• IT Service Providers: Companies that host our website, manage our databases, or provide tracking systems.
• Professional Advisors: Lawyers, accountants, and insurers when necessary.
• Government Authorities: HMRC, police, or courts when required by law.

We require all third parties to respect your data privacy and to treat it in accordance with the law. We do not sell your personal data to anyone.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Our security measures include:

• Encryption of data in transit (SSL/TLS for website)
• Secure servers and firewalls
• Access controls and authentication requirements
• Regular security assessments
• Staff training on data protection

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Under UK GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 16. You will not have to pay a fee to access your data, unless your request is clearly unfounded or excessive.

Our website uses cookies to distinguish you from other users, provide a good experience, and improve our site.

Types of cookies we use:

• Strictly Necessary: Essential for website functionality (e.g., tracking form submissions).
• Performance: Collect anonymous data about how visitors use our site (Google Analytics).
• Functional: Remember your preferences and settings.

You can set your browser to refuse all or some browser cookies. However, if you disable cookies, some parts of our website may become inaccessible.

For more information, please see our Cookie Policy.

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We primarily store your data within the UK and European Economic Area (EEA). However, some of our service providers may operate outside the UK/EEA.

Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transfer to countries deemed adequate by the UK Government/European Commission.
• Use of specific contracts approved by the UK/European Commission which give personal data the same protection as in the UK/Europe.
• For US-based providers, ensuring they are certified under the UK-US Data Bridge or EU-US Data Privacy Framework.

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

This version was last updated on February 2025.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: